Dynamics Mobile allows the organization to connect mobile applications to their ERP systems. The organization may deploy ready-made or custom business mobile apps and empower their employees to work with data originating from their ERP in complete off-line mode.

 

  • Complete offline mode

Dynamics Mobile synchronization technology allows the mobile application to store and consume business data locally on the device. Combined with the ability of the Dynamic Mobile apps to run on-device business logic, it allows Dynamics Mobile mobile applications to run in complete off-line mode and eliminating the need for permanent internet connection. This allows the Dynamics Mobile apps to be used everywhere regardless of the conditions.

  • Field Sales mobile application

A cross-platform Field Sales mobile application available for iOS, Android and Windows. It is connected with Microsoft Dynamics AX and Microsoft Dynamics NAV and is intended to be used by organizations having mobile sales and delivery fleet performing pre-sales, direct sales , delivery or payment collection activities. It works in complete off-line mode.

  • Mobile user list

The administrator of the system may register and maintain list of authorized mobile users. He can create, delete, disable ,enable or enroll the mobile users.

  • Mobile user groups

The administrator of the system may organize the mobile users in groups. Each group may represent different divisions, channels or even companies.

  • Live fleet monitoring

All mobile transactions like orders, invoices, payment collections ,deliveries and others may be observed in real time on the world map.

  • Mobile transaction explorer

All mobile transactions are stored in the cloud and available for exploration by mobile device, period and type for past period.

  • Heat maps

Various heat map reports are available ,showing the places in the world, where most of the business is happening in terms of money and activities.

  • Fleet route compliance analytics

The system automatically registers and analyzes the planned customer visits of the fleet and measures the compliance against the planned routes. This provides overall and fine-grained analytics over the performance of the fleet against the planned visits for the day.

  • Integration with Microsoft Dynamics NAV (Dynamics 365 Business Central)

Dynamics Mobile is integrated with Microsoft Dynamics NAV by including a native granule(add-on), which is deployed in the organization NAV database. This makes NAV integrated with Dynamics Mobile and enables the mobile devices to consume and send data back to NAV by utilizing native NAV business logic.

  • Integration with Microsoft Dynamics AX (Dynamics 365)

The system automatically registers and analyzes the planned customer visits of the fleet and measures the compliance against the planned routes. This provides overall and fine-grained analytics over the performance of the fleet against the planned visits for the day

Last Updated: Dec 1, 2015

Support lifecycle

We provide public releases of our products once a year or more and commit to 12 months support for all public releases. We also provide releases to support the new versions of Microsoft Dynamics NAV and Microsoft Dynamics AX within 12 months after a new version of the ERP is released.

Service Level Agreement

We envision the support as a major component of our effort to provide our customers with mission critical software solutions. We provide support services to customers in order to guarantee their business continuity. Our customer shall report issues or other cases, which requires support. The reporting is performed by authorized personnel from the Customer’s side via the standard support channels described below.

The support is provided in order to:

  • Solve current problems reported by authorized representatives of the Customer on occasion and in connection with Dynamics Mobile
  • Diagnose problems in connection with the standard system functionality
  • Diagnose problems in connection with the functionality customized by Dynamics Mobile team
  • Analyze and eliminate of any “defect” – a mistake in the program code of functionality, whcih affects the Client’s operations

The support services are only provided in response to a support request submitted by authorized personnel from the Customer’s side via any of the support channels:

  • -e-mail: support@dynamcsmobile.com
  • -phone: 00359 2 817 33 63

We provide different response times to support requests based on the request priority as follows:

Priority Reaction time Description
Critical to 2 hour Causes business process block.
Medium up to 8 hours Affects the business process as there are no work around actions.
Low up to 2 business days Low impact issues and requests, which does not affect the system.