The organization may deploy various IoT (Internet-Of-Things) devices at their premises or at their client’s premises and connect them to Dynamics Mobile Cloud via Internet. Dynamics Mobile Cloud may then integrated with the organization’s ERP or other back-end system and transferring data between the IoT devices and the ERP automatically and triggering the right ERP native business logic to integrated the IoT events into the organization business process.

 

  • Support for different IoT hardware devices

Dynamics Mobile supports various IoT devices via REST HTTP API and MTQQT protocol. We are already supporting few thing types and keep adding new devices constantly. The organizations may start immediately to work with the devices in the Supported IoT devices list. Please contact us if you need to support other IoT devices.

  • Things registry

The administrator may register, disable ,enable IoT devices. The registry list allows the organization to maintain the list of all things used across the organization.

  • Organizing things in groups

The things can be organized in groups. Each group represent a channel, division or company.

  • Live IoT monitoring

All IoT events like button push may be monitored in real time over the world map.

  • IoT Events Explorer

All IoT events are stored in the cloud and available for exploration by device serial, period , type and client for past period.

  • Notifications

Dynamics Mobile will notify the client assigned to the IoT device and the responsible team in the organization via e-mails containing all the necessary information to allow the client and the client support team to get into contact.

  • Integrated with Microsoft Dynamics NAV (Dynamics 365 Business Central)

Dynamics Mobile is integrated with Microsoft Dynamics NAV, which allows all IoT events to be sent to the ERP, where it may trigger different events using NAV native business logic like order creation for example.

  • Integrated with Microsoft Dynamics AX (Dynamics 365)

Dynamics Mobile is integrated with Microsoft Dynamics AX, which allows all IoT events to be sent to the ERP, where it may trigger different events using AX native business logic like order creation , workflow submission and others.

Last Updated: Dec 1, 2015

Support lifecycle

We provide public releases of our products once a year or more and commit to 12 months support for all public releases. We also provide releases to support the new versions of Microsoft Dynamics NAV and Microsoft Dynamics AX within 12 months after a new version of the ERP is released.

Service Level Agreement

We envision the support as a major component of our effort to provide our customers with mission critical software solutions. We provide support services to customers in order to guarantee their business continuity. Our customer shall report issues or other cases, which requires support. The reporting is performed by authorized personnel from the Customer’s side via the standard support channels described below.

The support is provided in order to:

  • Solve current problems reported by authorized representatives of the Customer on occasion and in connection with Dynamics Mobile
  • Diagnose problems in connection with the standard system functionality
  • Diagnose problems in connection with the functionality customized by Dynamics Mobile team
  • Analyze and eliminate of any “defect” – a mistake in the program code of functionality, whcih affects the Client’s operations

The support services are only provided in response to a support request submitted by authorized personnel from the Customer’s side via any of the support channels:

  • -e-mail: support@dynamcsmobile.com
  • -phone: 00359 2 817 33 63

We provide different response times to support requests based on the request priority as follows:

Priority Reaction time Description
Critical to 2 hour Causes business process block.
Medium up to 8 hours Affects the business process as there are no work around actions.
Low up to 2 business days Low impact issues and requests, which does not affect the system.