Dynamics Mobile may be installed on Windows 8.1 and Windows 10 devices. It can be installed on notebooks, tablets and smartphones.

It is required to have a running ERP and Dynamics Mobile server components deployed and configured before deploying a mobile device.

It is is also important to have the mobile device connected to the network and be able to access the Dynamics Mobile Sync Services address before starting with the procedure.

Install on Windows Phone 8.1/10 device

  1. Open Windows Store from your mobile device and search for DynamicsMobile
  2. Install the app and runt it
  3. Click the [Gears] icon on the bottom of the app
  4. Enter the Dynamics Mobile Sync Services URL in [Server URL]
  5. Unmark [SSL]
  6. Mark [Production Mode]
  7. Go back to the login screen
  8. Enter your username and password and click Login
  9. Click the Sync button to synchronize

Install on Windows 8.1/10 Notebook/Tablet

  1. Open Windows Store from your mobile device and search for DynamicsMobile
  2. Install the app and runt it
  3. Move your mouse at the far left or swipe lef to right from the left side of the device screen and click SETTINGS
  4. Click SERVER
  5. Enter the Dynamics Mobile Sync Services URL in [Server URL]
  6. Unmark [SSL]
  7. Mark [Production Mode]
  8. Go back to the login screen
  9. Enter your username and password and click Login
  10. Click the Sync button to synchronize

Last Updated: Dec 1, 2015

Support lifecycle

We provide public releases of our products once a year or more and commit to 12 months support for all public releases. We also provide releases to support the new versions of Microsoft Dynamics NAV and Microsoft Dynamics AX within 12 months after a new version of the ERP is released.

Service Level Agreement

We envision the support as a major component of our effort to provide our customers with mission critical software solutions. We provide support services to customers in order to guarantee their business continuity. Our customer shall report issues or other cases, which requires support. The reporting is performed by authorized personnel from the Customer’s side via the standard support channels described below.

The support is provided in order to:

  • Solve current problems reported by authorized representatives of the Customer on occasion and in connection with Dynamics Mobile
  • Diagnose problems in connection with the standard system functionality
  • Diagnose problems in connection with the functionality customized by Dynamics Mobile team
  • Analyze and eliminate of any “defect” – a mistake in the program code of functionality, whcih affects the Client’s operations

The support services are only provided in response to a support request submitted by authorized personnel from the Customer’s side via any of the support channels:

  • -e-mail: support@dynamcsmobile.com
  • -phone: 00359 2 817 33 63

We provide different response times to support requests based on the request priority as follows:

Priority Reaction time Description
Critical to 2 hour Causes business process block.
Medium up to 8 hours Affects the business process as there are no work around actions.
Low up to 2 business days Low impact issues and requests, which does not affect the system.