Proof of Delivery for Business Central

What Is Proof of Delivery for Business Central?

Proof of Delivery (POD) for Business Central is a mobile workflow that enables delivery drivers to capture irrefutable delivery evidence — customer signature, delivery photo, GPS coordinates, and timestamp — directly from a smartphone or tablet, automatically attached to the corresponding Business Central sales shipment. This replaces paper delivery notes, eliminates manual data re-entry, and gives your customer service team instant access to delivery confirmation without chasing drivers for paperwork.

Dynamics Mobile includes a fully integrated POD module that works natively inside Business Central, with no third-party connectors or separate POD platforms to maintain.

How It Works

1. Delivery route loaded — The driver opens the app and sees their delivery schedule pulled from BC sales orders and shipments.
2. Deliver and capture — At each stop, the driver confirms delivery quantities, captures a customer signature on-screen, takes a photo of the goods, and records a delivery note. GPS coordinates and timestamp are captured automatically.
3. Instant BC update — The shipment status in Business Central is updated to "Delivered" in real time. The signature image and photo are stored as BC attachments against the posted shipment.
4. Exception handling — If a customer refuses delivery or a shortage is found, the driver records the exception in-app. A credit note or return order can be raised automatically in BC.

What Gets Captured

• Customer signature — On-screen signature with printed name, date, and time
• Delivery photo — Camera capture of goods at point of delivery
• GPS coordinates — Precise delivery location stored against the BC shipment record
• Delivery timestamp — Exact time of confirmation, tamper-evident
• Short deliveries and exceptions — Line-level quantity overrides with reason codes that trigger BC return orders automatically

Integration with Business Central

When a delivery is confirmed in the app:

• The BC sales shipment is posted and status updated to "Delivered"
• Signature and photo stored as native BC attachments (visible in the BC web client)
• The delivery event is logged in a BC POD journal for reporting and audit
• If configured, a delivery confirmation email is triggered directly from BC
• Exceptions create BC return orders automatically with the reason code

Offline and Route Management

Delivery drivers frequently operate in areas with poor or no mobile data coverage. Dynamics Mobile's offline-first architecture means the POD module captures all delivery data locally when off-network and syncs automatically to Business Central when connectivity is restored. No data is lost, and drivers never see a failed submission.

Compliance and Dispute Resolution

Digital POD with GPS stamps provides timestamped, location-verified delivery evidence that is significantly stronger than paper. For businesses in food delivery, pharmaceutical distribution, or high-value goods sectors, this evidence satisfies insurance claims, chargeback disputes, and regulatory audit requirements far more reliably than paper delivery notes.