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Case Studies
Real results from real deployments — measured and verified.
Multi-State Beverage Distributor
United States — Southeast & Midwest
Challenge
Operating DSD routes across 7 states with over 180 field reps, the distributor was running on a patchwork of spreadsheets and disconnected mobile apps. Route settlement happened overnight at the office, supervisors had no intra-day visibility, and invoice disputes with retail chains were a constant drain on the back-office team.
Solution
Deployed Dynamics Mobile Field Sales across all states, integrated with Microsoft Dynamics 365 Business Central. Every rep now starts the day with a pre-loaded route, digital van load, and customer-specific pricing. Orders, collections, and returns are captured in real time — syncing to the ERP instantly over LTE, or queuing offline when connectivity drops in rural routes.
“Before Dynamics Mobile, our supervisors were flying blind until the reps came back to the depot. Now they see every delivery, every collection, every return as it happens — across all seven states. It changed how we manage the business entirely.”
Results
180+
field reps live across 7 states
Same-day
route settlement replacing next-day close
42%
reduction in invoice disputes with retail chains
Nestlé Waters — Levant Region
Challenge
Field sales reps across Lebanon, Jordan, and Iraq were managing orders on paper. Data reached the ERP days late, causing stock discrepancies and missed revenue.
Solution
Deployed Dynamics Mobile Field Sales integrated with Microsoft Dynamics 365 BC. 120 agents now execute DSD routes, collect payments, and issue invoices — fully offline.
“Dynamics Mobile transformed our field operations. Our agents are more productive, our data is accurate, and management has real-time visibility for the first time.”
Results
30%
increase in daily customer visits
2 days → 0
order-to-ERP lag eliminated
99.8%
invoice accuracy
Office 1 Superstore
Bulgaria
Challenge
Opening an 8,600 m² automated warehouse with 12,000 product lines required a complete digital overhaul. Paper-based receiving, picking, and put-away could not scale to the new facility's volume.
Solution
Deployed Dynamics Mobile Warehouse fully integrated with Microsoft Dynamics. Barcode-driven workflows cover receiving, put-away, pick-pack-ship, inventory counts, and automated document printing — including shipping labels.
“The implementation increased our productivity by 80% and minimized mistakes to 0.1%. Now we process more than 500 orders per day on average, as opposed to 300 before. Our partnership with Dynamics Mobile has provided us with a lot of opportunities to expand our scope of work.”
Results
80%
productivity increase post go-live
0.1%
error rate (down from industry average)
500+
orders processed per day (up from 300)
The Saudi Ice Cream Factory Company (Kwality)
Saudi Arabia
Challenge
Managing van sales routes across multiple ice cream brands with no digital system meant sales reps had no real-time visibility into stock, pricing, or customer balances while on the road.
Solution
Rolled out Dynamics Mobile Van Sales on top of the Microsoft ERP. Sales teams now manage their full day-to-day route — from inventory loading to invoicing and collections — entirely from their mobile device.
“It is a perfect application for sales force automation that runs on top of the Microsoft ERP very smoothly and effortlessly, and can manage day-to-day van sales activities efficiently. Our sales team really loved using this application.”
Results
100%
van sales activities digitized
Real-time
stock and pricing sync with ERP
Full adoption
across all field sales staff
ANSA MCAL Trading Limited
Trinidad & Tobago
Challenge
Coordinating field sales across 48 companies spread over 8 territories was operationally complex. Each business unit had its own workflows, making standardization and visibility nearly impossible.
Solution
Deployed Dynamics Mobile Field Sales across three ANSA MCAL companies with over 200 users. The app standardized daily sales workflows while remaining flexible enough to accommodate each entity's unique processes.
“We are very pleased with the performance of the application. The app is simple to use, and our sales team really loved the ease at which they could perform their day-to-day functions. The most outstanding aspect of Dynamics Mobile is the friendly and supportive development team.”
Results
200+
active field users deployed
3 companies
live across 8 territories
High adoption
rated by sales team
Regional Building Materials Distributor
Challenge
Warehouse picking errors were running at 4% and causing costly returns. Paper-based receiving and put-away created blind spots in inventory visibility.
Solution
Implemented Dynamics Mobile Warehouse with barcode scanning, integrated with Microsoft Dynamics 365 FO. Digital pick-pack-ship workflows replaced all paper processes within 6 weeks.
“We went from 4% picking errors to under 0.3% in two months. The ROI was immediate and the team adapted faster than we expected.”
Results
96% → 99.7%
pick accuracy improvement
40%
reduction in receiving time
6 weeks
to full deployment
Industrial Equipment Service Provider
Challenge
Service technicians were managing job cards on paper. Parts usage was not tracked in real time, causing billing delays and customer disputes over what was used on-site.
Solution
Rolled out Dynamics Mobile Field Service with ERP-integrated parts management, digital job sign-off, and photo capture at point of service.
“Our technicians had the app running on the first day of training. The offline capability was the deal-breaker for us — our sites have no connectivity.”
Results
100%
jobs closed with digital proof
3 days
average billing cycle (down from 14)
Zero
parts billing disputes since go-live
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