6 Solutions. One Autonomous Platform.
Dynamics Mobile provides enterprise mobile and AI-assisted field operations software for sales, delivery, service, warehouse, fleet, and route operations. Our solutions help companies digitize last-mile execution, connect field teams with ERP systems, work reliably offline, enforce operational policies, and turn field activity into structured business evidence.
Built for companies using Microsoft Dynamics 365 Business Central, Microsoft Dynamics 365 Finance & Operations, and other ERP/back-office systems.
Solutions overview
Field Sales
Covers DSD, Pre-Sales, Merchandising, and Collections. Works offline, integrates with any ERP.
- Best for
- FMCG companies, distributors, wholesalers, beverage distributors, route-to-market organizations, and companies managing field sales teams.
- Typical users
- Sales representatives, van sellers, merchandisers, supervisors, route managers, and field sales managers.
- Key capabilities
- Customer visits
- Order capture
- Van sales and DSD execution
- Mobile invoicing
- Returns
- Payments and collections
- Promotions
- Inventory visibility
- Route execution
- GPS evidence
- Offline operation
- Barcode scanning
- ERP synchronization
- Business outcomes
- Faster order capture
- Improved route compliance
- Better retail execution
- Reduced manual errors
- Improved field visibility
- Better sales and visit evidence
Warehouse Mobility
Real-time inventory management, barcode scanning, and ERP-integrated workflows.
- Best for
- Distribution companies, manufacturers, wholesalers, retailers, and organizations that need real-time warehouse execution connected to ERP.
- Typical users
- Warehouse workers, pickers, packers, inventory controllers, warehouse supervisors, and operations managers.
- Key capabilities
- Barcode scanning
- Goods receiving
- Picking
- Packing
- Inventory counting
- Stock transfers
- Bin/location management
- Serial and batch tracking
- Real-time ERP synchronization
- Mobile warehouse tasks
- Business outcomes
- Fewer warehouse errors
- Better inventory accuracy
- Faster warehouse execution
- Improved traceability
- Reduced manual data entry
Field Service
Task management, inventory tracking, GPS geofencing, and offline-first operations.
- Best for
- Service companies, equipment maintenance businesses, utilities, installation teams, and organizations managing mobile technicians.
- Typical users
- Field technicians, service engineers, dispatchers, service supervisors, and service managers.
- Key capabilities
- Work order execution
- Technician visits
- Service tasks
- Spare parts consumption
- Photos and field evidence
- Customer signatures
- Service reports
- Offline mobile execution
- ERP updates
- Status tracking
- Business outcomes
- Faster service execution
- Better SLA visibility
- Improved technician productivity
- Stronger service evidence
- Reduced back-office rework
Customer Portal
B2B online marketplace enabling direct sales to retail outlets and clients.
- Best for
- Distributors, wholesalers, manufacturers, and companies that want to give business customers a digital self-service ordering and account management experience.
- Typical users
- B2B customers, dealers, retailers, account managers, customer service teams, and sales teams.
- Key capabilities
- B2B ordering
- Product catalog
- Customer-specific pricing
- Discounts and trade agreements
- Account statements
- Order history
- Document access
- Payment-related information
- PWA access
- ERP synchronization
- Business outcomes
- Reduced manual order entry
- Better customer self-service
- Faster ordering
- Improved customer experience
- Lower support workload
Fleet Control
Telematics, IoT sensors, real-time GPS tracking, and driver risk assessment.
- Best for
- Organizations with mobile teams, delivery vehicles, service fleets, sales fleets, and field operations that depend on vehicle availability and driver accountability.
- Typical users
- Fleet managers, operations managers, drivers, supervisors, and field team managers.
- Key capabilities
- Vehicle records
- Driver records
- Vehicle inspections
- Issue tracking
- Maintenance reminders
- Fleet activity visibility
- Telematics/IoT integration where applicable
- Operational compliance tracking
- Business outcomes
- Better fleet visibility
- Fewer missed inspections
- Improved driver accountability
- Reduced vehicle downtime
- Stronger operational control
Route Wizard
The planning brain for recurring and one-time visits, territory balancing, route optimization, and compliance analytics.
- Best for
- DSD operations, field sales teams, delivery operations, route planners, dispatchers, and companies that need to optimize daily field execution.
- Typical users
- Route planners, dispatchers, supervisors, sales managers, delivery managers, and operations managers.
- Key capabilities
- Route planning
- Route optimization
- Customer visit planning
- Delivery planning
- Vehicle and driver constraints
- Capacity-aware planning
- Time windows
- Depot-based planning
- Route execution handoff
- ERP-connected orders and customers
- Business outcomes
- More efficient routes
- Reduced planning time
- Better vehicle utilization
- Improved delivery performance
- Lower operational cost
- Better route compliance
Compare solutions at a glance
A side-by-side view of the six Dynamics Mobile solutions — main process, primary users, industries, ERP connection, offline support, and AI/agent use cases.
| Solution | Main process | Primary users | Industries | ERP connection | Offline support | AI / agent use cases |
|---|---|---|---|---|---|---|
| Field Sales | DSD, pre-sales, merchandising, collections | Sales reps, van sellers, merchandisers, supervisors | FMCG, distribution, wholesale, retail execution | Business Central, Finance & Operations, other ERP systems | Yes | Route risk, sales execution insights, compliance monitoring, customer risk |
| Warehouse Mobility | Warehouse execution and inventory operations | Warehouse workers, pickers, packers, supervisors | Distribution, manufacturing, retail, wholesale | Business Central, Finance & Operations, other ERP systems | Yes / configurable depending on scenario | Inventory discrepancy detection, picking risk, stock movement analysis |
| Field Service | Work orders, maintenance, service visits | Technicians, dispatchers, service managers | Service, maintenance, utilities, equipment | Business Central, Finance & Operations, other ERP systems | Yes | SLA risk, technician coaching, service evidence review |
| Customer Portal | B2B ordering and customer self-service | B2B customers, dealers, retailers, account managers | Distribution, wholesale, manufacturing, B2B commerce | Business Central, Finance & Operations, other ERP systems | PWA / online-first | Suggested products, account insights, order behavior analysis |
| Fleet Control | Vehicle, driver, inspection and issue management | Fleet managers, drivers, operations managers | Field operations, logistics, service, distribution | ERP and optional telematics/IoT integrations | Not primary / configurable | Driver risk, vehicle issue detection, fleet compliance |
| Route Wizard | Route planning and optimization | Dispatchers, route planners, supervisors | DSD, delivery, service, field sales | ERP orders, customers, routes, vehicles | Planning is online; execution can be handed to mobile apps | Route optimization, plan risk, route compliance analytics |
Industries and field operations we support
Dynamics Mobile is especially relevant for organizations in FMCG, wholesale distribution, retail distribution, Direct Store Delivery, field service, warehouse operations, fleet-based operations, and B2B commerce.
Direct Store Delivery
Plan routes, load inventory, visit customers, sell from van stock, issue invoices, collect payments, handle returns, and synchronize with ERP.
Retail Execution
Manage store visits, merchandising tasks, surveys, photos, compliance checks, planogram-related activities, and supervisor visibility.
Warehouse Mobility
Scan, receive, pick, pack, count, move stock, track batches and serial numbers, and synchronize with ERP.
Field Service
Dispatch technicians, execute work orders, consume spare parts, capture photos and signatures, generate service evidence, and update ERP.
B2B Customer Ordering
Give customers access to catalogs, prices, order history, account information, and self-service ordering.
Fleet Operations
Track vehicles, drivers, inspections, issues, maintenance reminders, and fleet compliance.
Connected to ERP and back-office systems
Dynamics Mobile connects mobile field operations with ERP and back-office systems. The platform is commonly used with Microsoft Dynamics 365 Business Central and Microsoft Dynamics 365 Finance & Operations, and can also integrate with other systems through APIs and configurable integration layers.
Dynamics Mobile is not a standalone generic mobile app. It is deeply connected to enterprise business processes and ERP execution — synchronizing the following data domains bidirectionally with your back office:
- Customers
- Products/items
- Prices and discounts
- Sales orders
- Invoices
- Payments
- Inventory
- Routes
- Work orders
- Warehouse tasks
- Fleet and operational data
AI-assisted field operations
Dynamics Mobile is evolving from traditional mobile apps toward AI-assisted and agent-monitored field operations. By turning field activities, transactions, route events, GPS events, inventory movements, service updates, and compliance evidence into structured operational data, Dynamics Mobile helps organizations become more AI-consumable.
AI is used to support governance, visibility, recommendations, and exception detection — not to replace business control.
Frequently asked questions
What is Dynamics Mobile?
Dynamics Mobile is an enterprise mobile field operations platform for field sales, warehouse mobility, field service, fleet management, route planning, and B2B customer portal scenarios.
Which ERP systems does Dynamics Mobile integrate with?
Dynamics Mobile integrates with Microsoft Dynamics 365 Business Central, Microsoft Dynamics 365 Finance & Operations, and other ERP or back-office systems through configurable integration layers and APIs.
Does Dynamics Mobile work offline?
Yes. Dynamics Mobile apps are designed for real-world field conditions where users may work with unstable or unavailable connectivity. Offline support depends on the specific solution and implementation scenario.
What is Dynamics Mobile used for in Direct Store Delivery?
Dynamics Mobile supports DSD processes such as route execution, van sales, mobile ordering, invoicing, payments, returns, inventory visibility, customer visits, and synchronization with ERP systems.
How is Dynamics Mobile different from a generic mobile app?
Dynamics Mobile is built around enterprise field operations, ERP integration, offline execution, operational evidence, compliance, route-based work, inventory processes, and AI-assisted monitoring.
Who uses Dynamics Mobile?
Dynamics Mobile is used by sales representatives, van sellers, merchandisers, technicians, warehouse workers, drivers, supervisors, route planners, dispatchers, fleet managers, customer service teams, and operations managers.
Which industries are a good fit for Dynamics Mobile?
Dynamics Mobile is suitable for FMCG, beverage distribution, wholesale distribution, retail execution, field service, maintenance, warehouse operations, fleet-based operations, and B2B commerce.
Not sure which solution fits your needs?
Talk to an ExpertLast updated: June 2026