Offline-first. Real-time sync. Built into your ERP — not bolted on.
A mobile CRM is a customer relationship management application designed for use on smartphones and tablets — giving field sales reps, account managers, and service technicians instant access to customer data without being tethered to a desktop.
Most field teams either carry a disconnected spreadsheet, rely on memory, or bounce between a standalone CRM and their ERP system. The result: duplicated data, missed follow-ups, and customer records that are always slightly out of date.
Dynamics Mobile solves this by embedding a full mobile CRM experience directly inside Microsoft Dynamics 365 Business Central — so the data is always live, always unified, and always accessible.
| Capability | Dynamics Mobile (BC-native) | Standalone Mobile CRM |
|---|---|---|
| ERP data sync | ✅ Real-time, no middleware | ⚠️ API integration needed |
| Offline mode | ✅ Full offline-first | ⚠️ Varies by vendor |
| Order creation in field | ✅ Native BC sales order | ❌ Separate system |
| Inventory visibility | ✅ Live from BC | ❌ Not available |
| Additional licence cost | ✅ None beyond DM licence | ❌ Per-seat CRM fees |
| Implementation time | ✅ Weeks | ⚠️ Months (integration) |
FMCG, wholesale, and distribution reps use Dynamics Mobile to replace paper forms and disconnected tablets. Every visit is logged, every order is created on the spot, and every manager has real-time visibility.
Pre-sale and van sales drivers use the mobile CRM features to check customer account status, take orders on the truck, and reconcile stock at end of day — all from a single app.
Account managers working out of the office benefit from the offline customer 360 — full order history, pricing tiers, and contact details available anywhere, even in customer premises with no Wi-Fi.
FMCG sales directors face critical visibility gaps impacting field execution. Learn 5 key challenges and how real-time analytics can transform sales and profitability.
Boost FMCG field sales productivity by avoiding common mistakes. Learn data-driven strategies, mobile empowerment, and seamless ERP integration.
Discover how to eliminate paper from your field service operations, boost efficiency, and drive measurable ROI with a step-by-step guide.
Learn how to proactively minimize and effectively manage last-mile delivery exceptions to boost efficiency, cut costs, and enhance customer satisfaction.
Move beyond basic metrics. Learn how strategic warehouse KPIs provide real-time insights for executives, driving profitability and competitive advantage.
See how much time, fuel, and cost you're wasting with your current routing — in under 60 seconds.
Simulate a real delivery or field service day and see where cascade delays break your operation.
What's your true cost per delivery? Get an instant cost breakdown with benchmark comparison and what-if scenarios.
Dynamics Mobile turns Business Central into a complete mobile CRM for field reps — customer history, orders, contacts, and activities available offline on any device.
Offline-first. Real-time sync. Built into your ERP — not bolted on.
A mobile CRM is a customer relationship management application designed for use on smartphones and tablets — giving field sales reps, account managers, and service technicians instant access to customer data without being tethered to a desktop.
Most field teams either carry a disconnected spreadsheet, rely on memory, or bounce between a standalone CRM and their ERP system. The result: duplicated data, missed follow-ups, and customer records that are always slightly out of date.
Dynamics Mobile solves this by embedding a full mobile CRM experience directly inside Microsoft Dynamics 365 Business Central — so the data is always live, always unified, and always accessible.
| Capability | Dynamics Mobile (BC-native) | Standalone Mobile CRM |
|---|---|---|
| ERP data sync | ✅ Real-time, no middleware | ⚠️ API integration needed |
| Offline mode | ✅ Full offline-first | ⚠️ Varies by vendor |
| Order creation in field | ✅ Native BC sales order | ❌ Separate system |
| Inventory visibility | ✅ Live from BC | ❌ Not available |
| Additional licence cost | ✅ None beyond DM licence | ❌ Per-seat CRM fees |
| Implementation time | ✅ Weeks | ⚠️ Months (integration) |
FMCG, wholesale, and distribution reps use Dynamics Mobile to replace paper forms and disconnected tablets. Every visit is logged, every order is created on the spot, and every manager has real-time visibility.
Pre-sale and van sales drivers use the mobile CRM features to check customer account status, take orders on the truck, and reconcile stock at end of day — all from a single app.
Account managers working out of the office benefit from the offline customer 360 — full order history, pricing tiers, and contact details available anywhere, even in customer premises with no Wi-Fi.
FMCG sales directors face critical visibility gaps impacting field execution. Learn 5 key challenges and how real-time analytics can transform sales and profitability.
Boost FMCG field sales productivity by avoiding common mistakes. Learn data-driven strategies, mobile empowerment, and seamless ERP integration.
Discover how to eliminate paper from your field service operations, boost efficiency, and drive measurable ROI with a step-by-step guide.
Learn how to proactively minimize and effectively manage last-mile delivery exceptions to boost efficiency, cut costs, and enhance customer satisfaction.
Move beyond basic metrics. Learn how strategic warehouse KPIs provide real-time insights for executives, driving profitability and competitive advantage.
See how much time, fuel, and cost you're wasting with your current routing — in under 60 seconds.
Simulate a real delivery or field service day and see where cascade delays break your operation.
What's your true cost per delivery? Get an instant cost breakdown with benchmark comparison and what-if scenarios.
Dynamics Mobile turns Business Central into a complete mobile CRM for field reps — customer history, orders, contacts, and activities available offline on any device.
