Offline-first. Real-time sync. Built into your ERP — not bolted on.
A mobile CRM is a customer relationship management application designed for use on smartphones and tablets — giving field sales reps, account managers, and service technicians instant access to customer data without being tethered to a desktop.
Most field teams either carry a disconnected spreadsheet, rely on memory, or bounce between a standalone CRM and their ERP system. The result: duplicated data, missed follow-ups, and customer records that are always slightly out of date.
Dynamics Mobile solves this by embedding a full mobile CRM experience directly inside Microsoft Dynamics 365 Business Central — so the data is always live, always unified, and always accessible.
| Capability | Dynamics Mobile (BC-native) | Standalone Mobile CRM |
|---|---|---|
| ERP data sync | ✅ Real-time, no middleware | ⚠️ API integration needed |
| Offline mode | ✅ Full offline-first | ⚠️ Varies by vendor |
| Order creation in field | ✅ Native BC sales order | ❌ Separate system |
| Inventory visibility | ✅ Live from BC | ❌ Not available |
| Additional licence cost | ✅ None beyond DM licence | ❌ Per-seat CRM fees |
| Implementation time | ✅ Weeks | ⚠️ Months (integration) |
FMCG, wholesale, and distribution reps use Dynamics Mobile to replace paper forms and disconnected tablets. Every visit is logged, every order is created on the spot, and every manager has real-time visibility.
Pre-sale and van sales drivers use the mobile CRM features to check customer account status, take orders on the truck, and reconcile stock at end of day — all from a single app.
Account managers working out of the office benefit from the offline customer 360 — full order history, pricing tiers, and contact details available anywhere, even in customer premises with no Wi-Fi.
Boost FMCG field sales productivity by avoiding common mistakes. Learn data-driven strategies, mobile empowerment, and seamless ERP integration.
Unleash AI's power in logistics safely. CTOs must establish robust governance across data, policy, and implementation for secure, compliant, and effective autonomous operations.
Discover how distributors, wholesalers, and logistics companies using Dynamics 365 can leverage AI, mobile tech, and IoT for operational excellence.
Discover essential features of reliable offline CRM solutions to empower your team with seamless access and data management, even without internet.
Achieve real-time inventory visibility across your FMCG direct distribution. This guide offers practical strategies to combat operational blind spots and drive efficiency.
See how much time, fuel, and cost you're wasting with your current routing — in under 60 seconds.
Simulate a real delivery or field service day and see where cascade delays break your operation.
What's your true cost per delivery? Get an instant cost breakdown with benchmark comparison and what-if scenarios.
Dynamics Mobile turns Business Central into a complete mobile CRM for field reps — customer history, orders, contacts, and activities available offline on any device.
Offline-first. Real-time sync. Built into your ERP — not bolted on.
A mobile CRM is a customer relationship management application designed for use on smartphones and tablets — giving field sales reps, account managers, and service technicians instant access to customer data without being tethered to a desktop.
Most field teams either carry a disconnected spreadsheet, rely on memory, or bounce between a standalone CRM and their ERP system. The result: duplicated data, missed follow-ups, and customer records that are always slightly out of date.
Dynamics Mobile solves this by embedding a full mobile CRM experience directly inside Microsoft Dynamics 365 Business Central — so the data is always live, always unified, and always accessible.
| Capability | Dynamics Mobile (BC-native) | Standalone Mobile CRM |
|---|---|---|
| ERP data sync | ✅ Real-time, no middleware | ⚠️ API integration needed |
| Offline mode | ✅ Full offline-first | ⚠️ Varies by vendor |
| Order creation in field | ✅ Native BC sales order | ❌ Separate system |
| Inventory visibility | ✅ Live from BC | ❌ Not available |
| Additional licence cost | ✅ None beyond DM licence | ❌ Per-seat CRM fees |
| Implementation time | ✅ Weeks | ⚠️ Months (integration) |
FMCG, wholesale, and distribution reps use Dynamics Mobile to replace paper forms and disconnected tablets. Every visit is logged, every order is created on the spot, and every manager has real-time visibility.
Pre-sale and van sales drivers use the mobile CRM features to check customer account status, take orders on the truck, and reconcile stock at end of day — all from a single app.
Account managers working out of the office benefit from the offline customer 360 — full order history, pricing tiers, and contact details available anywhere, even in customer premises with no Wi-Fi.
Boost FMCG field sales productivity by avoiding common mistakes. Learn data-driven strategies, mobile empowerment, and seamless ERP integration.
Unleash AI's power in logistics safely. CTOs must establish robust governance across data, policy, and implementation for secure, compliant, and effective autonomous operations.
Discover how distributors, wholesalers, and logistics companies using Dynamics 365 can leverage AI, mobile tech, and IoT for operational excellence.
Discover essential features of reliable offline CRM solutions to empower your team with seamless access and data management, even without internet.
Achieve real-time inventory visibility across your FMCG direct distribution. This guide offers practical strategies to combat operational blind spots and drive efficiency.
See how much time, fuel, and cost you're wasting with your current routing — in under 60 seconds.
Simulate a real delivery or field service day and see where cascade delays break your operation.
What's your true cost per delivery? Get an instant cost breakdown with benchmark comparison and what-if scenarios.
Dynamics Mobile turns Business Central into a complete mobile CRM for field reps — customer history, orders, contacts, and activities available offline on any device.
