Dynamics Mobile provides SKIN-ing support for the mobile user interface.

It allows the system administrator to quickly change the UI look and feel by switching a simple settings.

Dynamics Mobile supports named skins, which are part of the JSCORE library. The skins are set of stylesheet and icons delivered on the mobile device during synchronization.

Changing the skin

The administrator can change the skin for a specific group of devices prociding the server’s group with the SKIN setting.

Supported skins

The default skin

The default skin is automatically used if the skin setting is not presented for the given group. The default skin resembles the standard native iOS 7 look and feel.

The Dark Orange skin

The Dark Orange provides Android-alike look and feel in black and orange colors.

The Blue skin

The Blue skin is also Android alike skin in white and blue colors.

The Windows Store skin

The Blue skin is also Windows 8.1/10 alike skin in dark colors.

Last Updated: Dec 1, 2015

Support lifecycle

We provide public releases of our products once a year or more and commit to 12 months support for all public releases. We also provide releases to support the new versions of Microsoft Dynamics NAV and Microsoft Dynamics AX within 12 months after a new version of the ERP is released.

Service Level Agreement

We envision the support as a major component of our effort to provide our customers with mission critical software solutions. We provide support services to customers in order to guarantee their business continuity. Our customer shall report issues or other cases, which requires support. The reporting is performed by authorized personnel from the Customer’s side via the standard support channels described below.

The support is provided in order to:

  • Solve current problems reported by authorized representatives of the Customer on occasion and in connection with Dynamics Mobile
  • Diagnose problems in connection with the standard system functionality
  • Diagnose problems in connection with the functionality customized by Dynamics Mobile team
  • Analyze and eliminate of any “defect” – a mistake in the program code of functionality, whcih affects the Client’s operations

The support services are only provided in response to a support request submitted by authorized personnel from the Customer’s side via any of the support channels:

  • -e-mail: support@dynamcsmobile.com
  • -phone: 00359 2 817 33 63

We provide different response times to support requests based on the request priority as follows:

Priority Reaction time Description
Critical to 2 hour Causes business process block.
Medium up to 8 hours Affects the business process as there are no work around actions.
Low up to 2 business days Low impact issues and requests, which does not affect the system.