Dynamics Mobile provides ready-made Dynamics Mobile IoT Add-on for Microsoft Dynamics AX.

The add-on works inside AX and connects Microsoft Dynamics AX with Dynamics Mobile IoT infrastruture. The add-on provide generic connectivity and allows the AX developers to plug-in their own AX native logic to incoming IoT events. They may customize the add-on further to introduce new AX logic in reponse to incoming IoT events.

Dynamics Mobile comes with the following ready-made IoT apps for Microsoft Dynamics AX

  • Delivery on Demand

Mobile may support the following versions:

  • Dynamics 365
  • AX 7*
  • AX 2012 (R2,R3)

Last Updated: Dec 1, 2015

We provide public releases of our products once a year or more and commit to 12 months support for all public releases. We also provide releases to support the new versions of Microsoft Dynamics NAV and Microsoft Dynamics AX within 12 months after a new version of the ERP is released.

We envision the support as a major component of our effort to provide our customers with mission critical software solutions. We provide support services to customers in order to guarantee their business continuity. Our customer shall report issues or other cases, which requires support. The reporting is performed by authorized personnel from the Customer’s side via the standard support channels described below.

The support is provided in order to:

  • Solve current problems reported by authorized representatives of the Customer on occasion and in connection with Dynamics Mobile
  • Diagnose problems in connection with the standard system functionality
  • Diagnose problems in connection with the functionality customized by Dynamics Mobile team
  • Analyze and eliminate of any “defect” – a mistake in the program code of functionality, whcih affects the Client’s operations

The support services are only provided in response to a support request submitted by authorized personnel from the Customer’s side via any of the support channels:

  • -e-mail: support@dynamcsmobile.com
  • -phone: 00359 2 817 33 63

We provide different response times to support requests based on the request priority as follows:

Priority Reaction time Description
Critical to 2 hour Causes business process block.
Medium up to 8 hours Affects the business process as there are no work around actions.
Low up to 2 business days Low impact issues and requests, which does not affect the system.