Dynamics Mobile supports several mobile platforms. There are different requirements for each mobile platform.

Please make sure that your hardware meets the requirements given bellow.

Android

ItemValue
Form factor typeTablet or smart phone
OSAndroid 4.4 and higher
CPUQuad Core 1Ghz and more
Screen5′, Colour Touch screen
RAM1Gb and more
Free storage space50 Mb and more
Communication3G/LTE, WiFi,Bluetooth
OthersGPS, Google Services
Barcode scanner supportDevice camera or Integrated barcode scanner

 

iOS

ItemValue
Form factor typeiPhone (5S and later), iPad (iPadAir and newer, iPad Mini 2 and newer)
OS9.0 and higher
Free storage space50 Mb and more
Communication3G/LTE, WiFi,Bluetooth
Barcode scanner supportDevice camera or External barcode scanner

 

Windows 8

ItemValue
Form factor typeTablet/Notebook
OSWindows 10
CPUQuad Core 2Ghz and more
Screen7′ or more, Colour Touch screen
RAM1Gb and more
Free storage space50 Mb and more
Communication3G/LTE, WiFi,Bluetooth
OthersGPS
Barcode scanner supportDevice camera or Integrated barcode scanner

Last Updated: Dec 1, 2015

Support lifecycle

We provide public releases of our products once a year or more and commit to 12 months support for all public releases. We also provide releases to support the new versions of Microsoft Dynamics NAV and Microsoft Dynamics AX within 12 months after a new version of the ERP is released.

Service Level Agreement

We envision the support as a major component of our effort to provide our customers with mission critical software solutions. We provide support services to customers in order to guarantee their business continuity. Our customer shall report issues or other cases, which requires support. The reporting is performed by authorized personnel from the Customer’s side via the standard support channels described below.

The support is provided in order to:

  • Solve current problems reported by authorized representatives of the Customer on occasion and in connection with Dynamics Mobile
  • Diagnose problems in connection with the standard system functionality
  • Diagnose problems in connection with the functionality customized by Dynamics Mobile team
  • Analyze and eliminate of any “defect” – a mistake in the program code of functionality, whcih affects the Client’s operations

The support services are only provided in response to a support request submitted by authorized personnel from the Customer’s side via any of the support channels:

  • -e-mail: support@dynamcsmobile.com
  • -phone: 00359 2 817 33 63

We provide different response times to support requests based on the request priority as follows:

PriorityReaction timeDescription
Criticalto 2 hourCauses business process block.
Mediumup to 8 hoursAffects the business process as there are no work around actions.
Lowup to 2 business daysLow impact issues and requests, which does not affect the system.

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